Returns and Exchanges
We want you to have a quality product that suits your needs. Within 30 days of receipt of your order, you may exchange your non-custom or non-special order product for another, provided that your product is still in first quality condition. Your replacement will be shipped after we receive and inspect your returned product. If you need your replacement immediately, you may consider placing a new order. 

Should you need to return the cover, it MUST be in its original, new condition.  The cover must be clean and free of debris (including pet hair) in the original packaging  Soiled, wet, mildewed, torn or otherwise mishandled covers cannot be accepted for exchange  All special orders and Sunbrella products are non-refundable (except for warranty issue

If returning an item, please contact us via email at returns@eevelle.com regarding. A “Return Goods Authorization Form” A RGA # and return address must be given to you within 30 days from the date you received the item. The RGA # must be written on the outside of the box or the shipment back to us will be rejected at the warehouse. There are no straight refunds there are only exchanges.  Please note there is a 25% restocking fee along with along with the payment of shipping.
We cannot accept any packages freight collect or COD. All packages must be shipped prepaid. Returns must be inspected before final decisions are made on credits and exchanges.
All credit card purchases that qualify for refunds will be credited to the same credit card account that was charged in the original purchase. Please allow 2-3 weeks for processing.