Cancelling an Order:
To cancel your order, you must contact us by phone. Please have the “bill to” name and/or order number ready. There will be a 10% cancellation fee for paperwork and credit card fees if we are able to stop the shipment.
Orders that are already in the shipping system cannot usually be cancelled although we will make every attempt to do so at your request. The cancellation process is costly to us, so once an order has been sent to our shipping department, or transmitted to a vendor for shipment, there will be a restocking fee of 25% of your total order if we are able to cancel your order.
*If a product is on back order, you may exchange for another product or cancel your order for a full refund.
Returns:
If returning an item, please contact us via phone or e-mail regarding why. A RGA # and return address must be given to you within 30 days from the date you received the item. The RGA # must be written on the outside of the box or the shipment back to us will be rejected at the warehouse. Please note that if there is no defect in the item, you will have to pay for the shipping cost along with a 25% restocking fee. Customer service will need the original credit card number and expiration date for all returns. We do not keep your credit card information on file.
*If you return a product without a RGA #, it will be refused.
If the cover does not fit properly, it may be due to your vehicle is larger than the manufacturer specs. Always measure your vehicle before you purchase a cover!
Within 30 days of receipt of your order, you may exchange your non-custom or non-special order product for another, provided that your product is still in first quality condition. You will have to pay for all shipping cost along with being SUBJECT TO A 25% RESTOCKING FEE. Your replacement will be shipped after we receive and inspect your returned product. If you need your replacement immediately, you may consider placing a new order. An RGA # will be issued so that you may return your product.
Warranties:
Defective under warranty or item incorrect upon receipt: a call tag will be sent for an exchange for the same item. We will make every effort to get you the correct product. NO REFUNDS OR EXCHANGES FOR A DIFFERENT ITEM IF THERE IS A WARRANTY ISSUE. Warranties that fall outside of our 30 day policy will be repaired or replaced (at our discretion) FREE OF CHARGE provided that the customer prepays freight to and from our factory.
The product must be properly secured, maintained and utilized for the purpose for which it was intended. During installation and removal, care must be taken not to snag the cover on sharp objects. Pad all sharp corners or sharp objects on top of your vehicle. Care should be taken when cinching back as the sides of the steps on the ladder coulp possible puncture the cover.
The warranty is not transferable and is also voided if the cover is modified in any way by the purchaser.
For all warranty issues, detailed pictures are required. You mail e-mail all pictures to the e-mail address given. Please include the “bill to” name, date and product you ordered. The warranty process could take up to 3 weeks.
National Discount Covers Co. cannot accept any packages freight collect or COD. All packages must be shipped prepaid. Returns must be inspected before final decisions are made on credits.
All credit card purchases that qualify for a refund will be credited to the same credit card account that was charged in the original purchase. Please allow 2-3 weeks for processing. We do not keep credit card information on file.
When You Receive Your Order:
Do not refuse delivery for minor damage to the package. If a package is damaged, check the contents for damage before refusing delivery. If damage appears to be minor, and only a few items need to be replaced, we recommend accepting the shipment (or at least any undamaged packages) after making note of damages on delivery receipt. Doing this will speed up the replacement process in many cases because parts can be shipped sooner and faster delivery methods can be used. Once product is received, inspect before installation for any defects.
