|
Order Process:
Once you have selected the items you want to purchase and you are ready to place your order; we offer a four-step ordering process:
Step 1: Shopping Basket
The shopping basket contains all the items you selected while shopping. During this step, you can add, delete, and change item quantities.
Step 2: Shipping & Billing
You are asked to provide your billing address as well as the shipping address for any gift recipients.
Step 3: Review Order
Your order will be sorted by shipping address for your review. You can make changes or go ahead and place your order. Be aware that if you do not provide an e-mail address, you will not receive a copy of the invoice or a tracking number. Your e-mail is not used for any marketing.
Step 4: Order Confirmation
A final confirmation summary of your order appears along with the contact information for Customer Service in case you need assistance.
Tracking & Billing:
Your credit card will be billed at the time your order enters the order process in our office, or is sent to our factory for shipment. Please allow 7 - 10 business days for tracking status for some items. You will be emailed a tracking number when your order is shipped. Please check your Inbox, Spam and Junk folder. You may call or e-mail customer service to check shipping status.
Shipping:
Most of our products ship out same or next business day. If you are ordering a semi-custom cover product, your order will generally take between 3-4 business days to ship from our headquarters. If your product is on backorder, you will be informed either by telephone or e-mail within 24 hours.
If you are located in the 48 contiguous states, you should expect to receive your order within 1-14 business days. Some months may be very busy and it may take 24-48 hours longer to get your order out to you. Even during the busy months, we guarantee that we will do everything in our power to get your product out as quickly as possible.
Alaska, Hawaii, and U.S. Territories
In many cases, Eevelle can ship orders to Alaska, Hawaii, Puerto Rico and other U.S. Territories. For these orders, simply email us your request to service@nationaldiscountcovers.com. Include the items you wish to order and the exact address they will be shipping to. We will email you a shipping quote for the items within 1-2 business days. You can also call us directly at 800-616-0599. Any of our Customer Service Agents will be able to help you.
**Please Note: When we are able to ship orders to Alaska, Hawaii, Puerto Rico and other U.S. Territories, they will require extra time for delivery and will be charged additional shipping fees. These orders are not eligible for Free Shipping offers.
If you would like to determine the shipping costs before placing your order, please email us at service@nationaldiscountcovers.com . Include the items you wish to order and the exact address they will be shipping to. We'll email you a shipping quote for the items you want within 1-2 business days.
Canadian Orders:
Eevelle is please to accept Canadian orders for many of our products. All Canadian orders are prepaid in US dollars. There are two ways to place your order:
Place your order by Phone: Canadian orders can be placed by calling 1-800-616-0599. Be ready with the items you wish to order, and the exact address to which you want the items shipped. One of our friendly Sales Representatives will help determine your order total and shipping costs.
Email us your order: Send us an email at Service@nationaldiscountcovers.com . In your email, include the item(s) you wish to purchase and the complete shipping address. We will contact you within 1-2 business days with a total for your order, including shipping costs.
International Orders:
Eevelle is please to accept International orders for many of our products. All international orders are prepaid in US dollars by money order or wired funds only. There are two ways to place your order:
Place your order by Phone: International orders can be placed by calling 1-800-616-0599. Be ready with the items you wish to order, and the exact address to which you want the items shipped. One of our friendly Sales Representatives will help determine your order total and shipping costs.
Email us your order: Send us an email at Service@nationaldiscountcovers.com . In your email, include the item(s) you wish to purchase and the complete shipping address. We will contact you within 1-2 business days with a total for your order, including shipping costs.
Shipping Rates
All Canadian and International orders are subject to additional shipping fees, and are not eligible for Free Shipping offers. If you would like to determine the shipping costs before placing your order, please call 1-800-616-0599, or email us at Service@nationaldiscountcovers.com . Be ready with the items you want to order and the exact address to which they will be shipping. We will contact you within 1-2 business days by phone or email to confirm your total order price and shipping rates.
Customs and Brokerage Fees
Canadian and International orders may be subject to tariffs, customs duties, brokerage fees and associated assessments. These fees may include Import Duties, Value Added Taxes (VAT) and Customs Clearance Fees. These costs are entirely the responsibility of the purchaser. The shipping charge by Eevelle does not include any of these fees. Customs fees are normally charged by the company delivering the package.
**Please Note: Customers are responsible for return shipping costs on packages that are refused or sent back to Eevelle due to unexpected tariffs and customs fees.
Canceling an Order:
To cancel your order, you must contact us by phone. Please have the "bill to" name and/or order number ready. There will be a 10% cancellation fee for paperwork and credit card fees if we are able to stop the shipment.
Orders that are already in the shipping system cannot usually be cancelled although we will make every attempt to do so at your request. The cancellation process is costly to us, so once an order has been sent to our shipping department, or transmitted to our factory for shipment, there will be a restocking fee of 25% of your total order if we are able to cancel your order.
*If a product is on back order, you may exchange for another product or cancel your order for a full refund.
Returns and Exchanges
We
want you to have a quality product that suits your needs. Within 30 days of
receipt of your order, you may exchange your non-custom or non-special order
product for another, provided that your product is still in first quality
condition. Your replacement will be shipped after we receive and inspect your
returned product. If you need your replacement immediately, you may consider
placing a new order.
Should you need to return the cover, it MUST be
in its original, new condition. The cover must be clean and free of debris
(including pet hair) in the original packaging Soiled, wet, mildewed, torn or
otherwise mishandled covers cannot be accepted for exchange All special orders are non-refundable (except for warranty issues).
If returning an item, please contact us via
email at returns@eevelle.com regarding.
A Return Goods Authorization Form, RGA # and return address must be given to
you within 30 days from the date you received the item. The RGA # must be
written on the outside of the box or the shipment back to us will be rejected at
the warehouse. There are no straight refunds there are only exchanges. Please
note there is a 25% restocking fee along with along with the payment of
shipping.
We cannot accept any packages freight collect or COD. All packages
must be shipped prepaid. Returns must be inspected before final decisions are
made on credits and exchanges.
All credit card purchases that qualify for
refunds will be credited to the same credit card account that was charged in the
original purchase. Please allow 2-3 weeks for processing. When You Receive Your Order:
Do not refuse delivery for minor damage to the package. If a package is damaged, check the contents for damage before refusing delivery. If damage appears to be minor, and only a few items need to be replaced, we recommend accepting the shipment (or at least any undamaged packages) after making note of damages on delivery receipt. Doing this will speed up the replacement process in many cases because parts can be shipped sooner and faster delivery methods can be used. Once product is received, inspect before installation for any defects.
Warranties:
If the item is incorrect upon receipt: a
call tag will be sent and the correct item will be shipped. We will make
every effort to get you the correct product. No refunds or exchanges for a
different item if there is a warranty issue.
Warranties that fall
outside of our 30 day policy will be repaired or replaced (at our
discretion) provided that the customer prepays freight to and from our
factory. During installation and removal, care must be taken not to snag the cover on sharp objects. Pad all sharp corners or sharp objects on top of your vehicle. Care should be taken when cinching back as the sides of the steps on the ladder could possibly puncture the cover. Damage caused by high winds is not covered under warranty. Wear can be caused from winds rubbing against on object or the cover itself. The warranty is not transferable and does not cover normal wear and tear, weathering, or damage caused by improper use. The warranty is also voided if the cover is modified in any way by the purchaser. National Discount Covers may replace the cover at its discretion.
The product must be
properly secured, maintained and utilized for the purpose for which it was
intended. During installation and removal, care must be taken not to snag
the cover on sharp objects. Pad all sharp corners or sharp objects on top
of your vehicle. Care should be taken when cinching back as the sides of
the steps on the ladder could possibly puncture the
cover.
The materials and
workmanship are guaranteed to be free of defects at time of manufacture.
The warranty does not cover normal wear, weather soiling, or stains from
environmental pollution.
The warranty is not transferable and is also voided if the cover is modified in any way by the purchaser. Warranties are only good for purchases made and shipped in the Continental USA. Any purchases made outside of this territory cannot be warranted.
For all
warranty issues, detailed pictures are required. You may e-mail all
pictures to the e-mail address given. Please include the "bill to" name,
date and product you ordered. The warranty process could take up to 3
weeks.
National Discount
Covers Co. cannot accept any packages freight collect or COD.
All packages must be shipped prepaid. Returns must be
inspected before final decisions are made on credits.
All credit card purchases that qualify for a refund will be credited to the same credit card account that was charged in the original purchase. Please allow up to 2-3 weeks for processing. We do not keep credit card information on file.
If you have a warranty claim please click here and e-mail customer service. For more information please click on
Return & Warranty Info
| 
