Order Tracking Click Here

Order Process:
  Once you have selected the items you want to purchase and you are ready to place your order; we offer a four-step ordering process:

Step 1: Shopping Basket
  The shopping basket contains all the items you selected while shopping. During this step, you can add, delete, and change item quantities.

Step 2: Shipping & Billing
  You are asked to provide your billing address as well as the shipping address for any gift recipients.

Step 3: Review Order
  Your order will be sorted by shipping address for your review.  You can make changes or go ahead and place your order.  Be aware that if you do not provide an e-mail address, you will not receive a copy of the invoice or a tracking number.  Your e-mail is not used for any marketing.

Step 4: Order Confirmation
  A final confirmation summary of your order appears along with the contact information for Customer Service in case you need assistance.

Tracking & Billing:
  Your credit card will be billed at the time your order enters the order process in our office, or is sent to our factory for shipment. Please allow 7 - 10 business days for tracking status for some items. You will be emailed a tracking number when your order is shipped. Please check your Inbox, Spam and Junk folder. You may call or e-mail customer service to check shipping status.

Shipping: 
 If a product is on back order, you will be informed either by phone or e-mail. You should expect to receive delivery within 1-14 business days in the 48 contiguous states unless otherwise noted. Please remember weekends and holidays for shipping purposes. Some months may be very busy and it may take a little longer to get out your order. We will do everything in our power to get it out as fast as we can. Please allow one day for processing your order paperwork. Once product is received, inspect before installation for any defects.

Canceling an Order:
   To cancel your order, you must contact us by phone. Please have the "bill to" name and/or order number ready. There will be a 10% cancellation fee for paperwork and credit card fees if we are able to stop the shipment. Orders that are already in the shipping system cannot usually be cancelled although we will make every attempt to do so at your request. The cancellation process is costly to us, so once an order has been sent to our shipping department, or transmitted to our factory for shipment, there will be a restocking fee of 25% of your total order if we are able to cancel your order.
  *If a product is on back order, you may exchange for another product or cancel your order for a full refund.

Returns and Exchanges
We want you to have a quality product that suits your needs. Within 30 days of receipt of your order, you may exchange your non-custom or non-special order product for another, provided that your product is still in first quality condition. Your replacement will be shipped after we receive and inspect your returned product. If you need your replacement immediately, you may consider placing a new order. 

Should you need to return the cover, it MUST be in its original, new condition.  The cover must be clean and free of debris (including pet hair) in the original packaging  Soiled, wet, mildewed, torn or otherwise mishandled covers cannot be accepted for exchange  All special orders and Sunbrella products are non-refundable (except for warranty issue

If returning an item, please contact us via email at returns@eevelle.com regarding. A “Return Goods Authorization Form” A RGA # and return address must be given to you within 30 days from the date you received the item. The RGA # must be written on the outside of the box or the shipment back to us will be rejected at the warehouse. There are no straight refunds there are only exchanges.  Please note there is a 25% restocking fee along with along with the payment of shipping.
We cannot accept any packages freight collect or COD. All packages must be shipped prepaid. Returns must be inspected before final decisions are made on credits and exchanges.
All credit card purchases that qualify for refunds will be credited to the same credit card account that was charged in the original purchase. Please allow 2-3 weeks for processing.

When You Receive Your Order: 
  Do not refuse delivery for minor damage to the package. If a package is damaged, check the contents for damage before refusing delivery. If damage appears to be minor, and only a few items need to be replaced, we recommend accepting the shipment (or at least any undamaged packages) after making note of damages on delivery receipt. Doing this will speed up the replacement process in many cases because parts can be shipped sooner and faster delivery methods can be used. Once product is received, inspect before installation for any defects.

Warranties:
  If the item is incorrect upon receipt: a call tag will be sent and the correct item will be shipped. We will make every effort to get you the correct product. No refunds or exchanges for a different item if there is a warranty issue.   

Warranties that fall outside of our 30 day policy will be repaired or replaced (at our discretion) provided that the customer prepays freight to and from our factory.

During installation and removal, care must be taken not to snag the cover on sharp objects. Pad all sharp corners or sharp objects on top of your vehicle. Care should be taken when cinching back as the sides of the steps on the ladder could possibly puncture the cover. Damage caused by high winds is not covered under warranty. Wear can be caused from winds rubbing against on object or the cover itself. The warranty is not transferable and does not cover normal wear and tear, weathering, or damage caused by improper use. The warranty is also voided if the cover is modified in any way by the purchaser.

National Discount Covers may replace the cover at its discretion.

The product must be properly secured, maintained and utilized for the purpose for which it was intended. During installation and removal, care must be taken not to snag the cover on sharp objects. Pad all sharp corners or sharp objects on top of your vehicle. Care should be taken when cinching back as the sides of the steps on the ladder could possibly puncture the cover. 

The materials and workmanship are guaranteed to be free of defects at time of manufacture. The warranty does not cover normal wear, weather soiling, or stains from environmental pollution.

The warranty is not transferable and is also voided if the cover is modified in any way by the purchaser. Warranties are only good for purchases made and shipped in the Continental USA. Any purchases made outside of this territory cannot be warranted.

For all warranty issues, detailed pictures are required. You may e-mail all pictures to the e-mail address given. Please include the "bill to" name, date and product you ordered. The warranty process could take up to 3 weeks.

National Discount Covers Co. cannot accept any packages freight collect or COD.   All packages must be shipped prepaid. Returns must be inspected before final decisions are made on credits.

All credit card purchases that qualify for a refund will be credited to the same credit card account that was charged in the original purchase. Please allow up to 2-3 weeks for processing. We do not keep credit card information on file.

If you have a warranty claim please click here and e-mail customer service. For more information please click on Return & Warranty Info