Returns and Exchanges
want you to have a quality product that suits your needs. Within 30 days of
receipt of your order, you may exchange your non-custom or non-special order
product for another, provided that your product is still in first quality
condition. Your replacement will be shipped after we receive and inspect your
returned product. If you need your replacement immediately, you may consider
placing a new order.
Should you need to return the cover, it MUST be
in its original, new condition. The cover must be clean and free of debris
(including pet hair) in the original packaging Soiled, wet, mildewed, torn or
otherwise mishandled covers cannot be accepted for exchange All special orders
and Sunbrella products are non-refundable (except for warranty issue
If returning an item, please contact us via
email at email@example.com regarding.
A “Return Goods Authorization Form” A RGA # and return address must be given to
you within 30 days from the date you received the item. The RGA # must be
written on the outside of the box or the shipment back to us will be rejected at
the warehouse. There are no straight refunds there are only exchanges. Please
note there is a 25% restocking fee along with along with the payment of
shipping.When You Receive Your Order:
We cannot accept any packages freight collect or COD. All packages
must be shipped prepaid. Returns must be inspected before final decisions are
made on credits and exchanges.
All credit card purchases that qualify for
refunds will be credited to the same credit card account that was charged in the
original purchase. Please allow 2-3 weeks for processing.
Do not refuse delivery for minor damage to the package. If a package is
damaged, check the contents for damage before refusing delivery. If
damage appears to be minor, and only a few items need to be replaced, we
recommend accepting the shipment (or at least any undamaged packages)
after making note of damages on delivery receipt. Doing this will speed
up the replacement process in many cases because parts can be shipped
sooner and faster delivery methods can be used. Once product is
received, inspect before installation for any defects.