Cancelling an Order:
To cancel your order, contact us by phone or e-mail. Please include the “bill to” name, order number, date and item you ordered. There will be a 10% cancellation fee for paperwork and credit card fees if we are able to stop the shipment.
Orders that are already in the shipping system cannot usually be cancelled although we will make every attempt to do so at your request. The cancellation process is costly to us, so once an order has been sent to our shipping department, or transmitted to a vendor for shipment, there will be a restocking fee of 25% of your total order if we are able to cancel your order.
If a product is on back order, you may exchange for another product or cancel your order for a full refund.
Returns:
If returning an item, please contact us via phone or e-mail regarding why. An RGA # must be given to you and it must be written on the outside of the box or the shipment back to us will be rejected at the warehouse. Please note that if there is no defect in the item, you will have to pay for the shipping cost along with a 25% restocking fee. Please make sure it is in the original condition and packaging or it will also be subject to a 25% repacking fee.
If the cover does not fit properly, here are a few reasons why: after market product, jack plate, & not measuring your boat
Within 30 days of receipt of your order, you may exchange your non-custom or non-special order product for another, provided that your product is still in first quality condition. You will have to pay for all shipping cost along with being SUBJET TO A 25% RESTOCKING FEE. Your replacement will be shipped after we receive and inspect your returned product. If you need your replacement immediately, you may consider placing a new order. An RGA # will be issued so that you may return your product.
Defective under warranty or item incorrect upon receipt, a call tag will be sent for an exchange for the same item. We will make every effort to get you the correct product. NO CREDITS OR EXCHANGES FOR A DIFFERENT ITEM. Warranties that fall outside of our 30 day policy will be repaired or replaced (at our discretion) FREE OF CHARGE provided that the customer prepays freight to and from our factory. For all warranty issues, detailed pictures are required. You mail e-mail all pictures to the e-mail address given. Please include the “bill to” name, date and product you ordered. The warranty process could take up to 3 weeks.
All special orders and custom covers are non-refundable. If for some reason there is a problem with the quality of your custom covers, every effort will be made to modify your product to suit your needs.
National Discount Covers cannot accept any packages freight collect or COD. All packages must be shipped prepaid. Returns must be inspected before final decisions are made on credits.
All credit card purchases that qualify for a refund will be credited to the same credit card account that was charged in the original purchase. Please allow 2-3 weeks for processing. We do not keep credit card information on file.
When You Receive Your Order:
Do not refuse delivery for minor damage. If a package is damaged, check the contents for damage before refusing delivery. If damage appears to be minor, and only a few items need to be replaced, we recommend accepting the shipment (or at least any undamaged packages) after making note of damages on delivery receipt. Doing this will speed up the replacement process in many cases because parts can be shipped sooner and faster delivery methods can be used. All returns must be made within 30 days of receipt of your item.
